Finally, I got tired of it and asked for help.
The stock answer sent in reply gives directions that do not match what is on display in the current interface.
The case has been in the hands of seven different people, only one of whom (Ailene) actually seemed to have read what I had said and responded to it. Further attempts on my part to confirm that the wrong answer will be corrected in documentation and training elicit further DIFFERENT wrong answers to the question I answered myself on 25 February.
Unfortunately, my original question is lost. Apparently when PayPal replies with a stock answer they throw away the original question and you have to reply to their thread and repeat the original text.
I include below the sequence of communications, with excerpts from the replies sent by PayPal:
On Feb 15, 2016, at 2:41 PM, <firstname.lastname@example.org> <email@example.com> wrote:
Hello William Cattey,
Thanks for your e-mail. Based on your selection, we are sending you some details about PayPal account statements, user agreement, and terms and conditions. If you require additional information, please reply to this message or contact us at 1-888-221-1161, Mon-Fri 5:00 AM to 10:00 PM PT and Sat-Sun 6:00 AM to 8:00 PM PT.
A. How do I view my account history and statements?
Your Account Statements provide a list of your last month's PayPal transaction activity. The Statement will be posted to your PayPal account on a monthly basis. You can access it by clicking "Statements" at the top of your Account Overview page whenever you were logged in.
Please keep in mind that we don't mail Account Statements and they are only available for the last 3 months, so you may want to print or download your statements for your records.
Your History Log records all of your PayPal transactions. You may search your History Log with the Basic Search or Advanced Search.
Basic Search allows you to search for certain transaction dates or types.
Advanced Search allows you to search by Email, PayPal Transaction ID, First and Last Name, Receipt ID, or Auction Number. Seaching with your buyer's Transaction ID allows you to locate payments from buyers more effeciently. Subscription ID and Mass Payments can be located with either search option.
To search your History Log, follow these steps:
- Log in to your PayPal account.
- Click Statements and select Activity Report.
- Click Advanced Search to use the advanced search feature.
- Enter search information and select Date Range.
- Click Submit to view.
If the transaction shows "Completed", the funds were successfully sent from your Paypal account into the recipient's PayPal account.
If the transaction shos "Unclaimed", the funds were not sent successfully. Check the recipient's email address to ensure the payment was sent to the correct email address.
To view a complete list of all of your PayPal transactions, download your History Log.
B. How do I view and accept our Electronic Communications Delivery Policy?
We ask you to view and accept the terms of our Electronic Communications so that we can continue providing you information about your account electronically. This account information includes legal agreements and policies, annual disclosures, transaction receipts, account statements, and other information related to your account.
If you have additional questions about this policy, or would like to learn how to request a paper copy of a communication we have sent you, please click "Legal" at the bottom of any PayPal page and then click "Electronic Communications Delivery Policy (E-Sign Disclosure and Consent)."
C. How do I view PayPal's Terms and Conditions?
PayPal's Terms and Conditions are subject to change. Any changes to our Terms and Conditions will be updated in our User Agreement. To view the PayPal User Agreement, click "Legal" at the bottom of any PayPal webpage, and then click "PayPal User Agreement".
Copyright © 1999-2016 PayPal. All rights reserved.
Sent: Monday, February 15, 2016 8:25:02 PM (-07:00)
Feb 24PayPal Customer Support
RE: RE: Re: Questions About User Agreements, Terms and Conditions VV44REXUS :ppNA
Dear William Cattey,
Thank you for giving me the opportunity to provide assistance to you today.
We apologize any inconvenience you may have encountered concerning the new website.
Please understand that we have developed these features on the website to provide you with all the information you need to know about your account.
We appreciate you taking the time to try out the new website though. We're continually working on improvements to help you manage your PayPal account better so if you change your account back to the classic view you will still have the option to change again to the new website. You can only switch your account back to the Classic view if you had previously been using the Classic website.
We appreciate your feedback as well as your patience regarding this matter.
Thank you for being part of the PayPal community.
Copyright © 1999-2016 PayPal. All rights reserved
Sent: Thursday, February 25, 2016 3:43:20 AM (-07:00)To: stkana4-NorthAmerica@smc.paypal.com
Subject: RE: RE: Re: Questions About User Agreements, Terms and Conditions VV44REXUS :ppNA (KMM192404879V52826L0KM)
[From] William Cattey:
Your reply was EXTREMELY UNHELPFUL.
I have been a PayPal customer since LONG before the new site came online.
WHAT DO I CLICK ON TO GET THE CLASSIC SITE BY DEFAULT????
Your apology feels like a lot of words someone told you to say to pretend all was well when a BAD AND INCOMPLETE interface was imposed. It did not make me feel better. It made me feel WORSE! It made me feel like I was not listened to.
THIS IS NOT JUST ABOUT MY INCONVENIENCE!
IT IS ABOUT A BAD DECISION TO GO LIVE WITH BAD SOFTWARE.
MY INVESTMENT IN PAY PAL STOCK IS HARMED BY THIS BAD DECISION.
MY TRUST IN PAY PAL HAS BEEN HARMED BY HOW TONE DEAF A REPLY I JUST GOT.
PLEASE FORWARD THIS TICKET TO SOMEONE WHO CAN DO SOMETHING ABOUT THE PROBLEM, AND STOP SENDING MEANINGLESS APOLOGIES!
Feb25PayPal Customer Support
RE: RE: RE: Re: Questions About User Agreements, Terms and Conditions VV44REXUS :ppNA
Dear William Cattey,
My name is Charlene from PayPal Consumer Support. I apologize for the inconvenience that this may caused you. Let me assist you.
William, we have updated the Monthly Sales Report to provide you with the information you need to review your monthly sales, refunds, and other debits and credits.
The Monthly Sales Report provides a quick overview of your daily sales for a selected month or 31 day custom date range. For each day, you will see the totals for payments received, amount received, payment fees, refunds sent, amount refunded, refunded fees, payments sent, amount sent, other debits, other credits, and net amount. Additionally, the beginning and ending amounts for your overall balance, reserve balance, and available balance will be displayed.
To access your monthly sales reports:
Log in to your PayPal account.
Click Activity near the top of the page.
Click Statements and then Reporting center.
Click Monthly sales report.
Select the desired month or date range (the maximum date range is 31 days).
Click View Report.